Return and Refund Policy
Due to the nature of food products, we generally cannot accept returns or exchanges for customer convenience, even if the product is unopened.
However, we will promptly make returns or exchanges in the event of a mistaken shipment on our part.
If you are not satisfied with our products or there is a defect in the product, we will handle the matter according to the following return and refund policy.
Returns (misshipment, non-food goods, etc.)
1. Return acceptance period
- Please request a return within 3 days of receiving the product.
2. Return conditions
- Food products cannot be returned. However, we will promptly make returns or exchanges in the event of a mistaken shipment on our part.
- For non-food goods, we will promptly make returns or exchanges in the event of defects.
3. Return procedure
- If you wish to return an item, please contact our customer support in advance.
- After you inform us of the reason for return, we will inform you of the details of the return procedure.
4. Return shipping fee
- If the product is defective, we will cover the return shipping fee.
- If the return is due to your own convenience, you will be responsible for the return shipping fee.
Refund policy
1. Refund procedure
- We will start the refund process as soon as the returned product arrives at us and we have inspected it.
- Refunds will be made to the original payment method.
2. Refund processing period
- It will take about 10 business days after we receive the returned product to process the refund.
3. Refund amount
- The product price and sales tax will be refunded. However, the shipping fee you originally paid will not be refunded.
Exchange Policy
1. Exchange Conditions
- We only accept exchanges for the same product. Exchanges for different products are not allowed.
- If the product you want to exchange is not in stock, we will refund your money.
2. Exchange Procedure
- If you would like to exchange an item, please contact our customer support in advance.
- After you inform us of the reason for the exchange, we will provide you with detailed instructions on how to exchange the item.
If you have any questions about our return and refund policy, please contact our customer support at any time. We will do our best to help you with your satisfaction.
Customer Support Contact Information
- Email: info@minamino-shoten.com
- Business hours: 9:00~18:00
We appreciate your understanding and cooperation.
However, we will promptly make returns or exchanges in the event of a mistaken shipment on our part.
If you are not satisfied with our products or there is a defect in the product, we will handle the matter according to the following return and refund policy.
Returns (misshipment, non-food goods, etc.)
1. Return acceptance period
- Please request a return within 3 days of receiving the product.
2. Return conditions
- Food products cannot be returned. However, we will promptly make returns or exchanges in the event of a mistaken shipment on our part.
- For non-food goods, we will promptly make returns or exchanges in the event of defects.
3. Return procedure
- If you wish to return an item, please contact our customer support in advance.
- After you inform us of the reason for return, we will inform you of the details of the return procedure.
4. Return shipping fee
- If the product is defective, we will cover the return shipping fee.
- If the return is due to your own convenience, you will be responsible for the return shipping fee.
Refund policy
1. Refund procedure
- We will start the refund process as soon as the returned product arrives at us and we have inspected it.
- Refunds will be made to the original payment method.
2. Refund processing period
- It will take about 10 business days after we receive the returned product to process the refund.
3. Refund amount
- The product price and sales tax will be refunded. However, the shipping fee you originally paid will not be refunded.
Exchange Policy
1. Exchange Conditions
- We only accept exchanges for the same product. Exchanges for different products are not allowed.
- If the product you want to exchange is not in stock, we will refund your money.
2. Exchange Procedure
- If you would like to exchange an item, please contact our customer support in advance.
- After you inform us of the reason for the exchange, we will provide you with detailed instructions on how to exchange the item.
If you have any questions about our return and refund policy, please contact our customer support at any time. We will do our best to help you with your satisfaction.
Customer Support Contact Information
- Email: info@minamino-shoten.com
- Business hours: 9:00~18:00
We appreciate your understanding and cooperation.
May the best Ramen be with you.
